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But to be fair, once someone was able to help me, I had her full attention and she took her time and made sure I bought what I wanted.

I got a gorgeous pendant necklace that I didn't know I even wanted till I tried it on. :)
One star is too much if you ask me, but whatever...  This location has turned me off so much because of their service.  When you walk-in no one even greets you.  I
was ready to buy a handbag I've had my eye on & I walked right out because it didn't seem like they wanted to help me.  Like I was an inconvenience.  Really?  I
went across the street to Gucci instead & bought a bag there.
First time here I was with my bf and had my mind set on the neverfull in ebene. Of course was never greeted and had to wait for the next available associate. Don't
remember her name but she was nice. It was a easy sale for her. I just looked at it and told her I was gonna take it.

Second visit was this saturday. Walked in and still never greeted walked up to Kenneth and told him I was interested in the Eva clutch. Luckily they had it in
stock. He was nice as well. Alot nicer once I told him I'll take the clutch

For such and expensive brand they can't afford to have someone greet their customers. Both times it was not busy and ppl were just coming in and out of the back
rooms. I understand that greeting the customer doesn't mean a commission but still the money I'm goin to spend deserves a hello, how are you? instead of me trying
to get an associates attention.
Their service is not that great nor good but Cecilia is really nice and she's the one I look for when I go in cause she's not snobby or stuck up.

LV is a bit more pricey than Gucci and basically it's a matter of preference. Either you like Gucci or LV, I like both! Lol. So I'll pay for it. Bad service or not,
it's a matter of convenience.

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The staff here were very friendly.
Not over the top, but not cold either.
Very professional and knowledgeable staff.
The selection was very limited though.
Not really my style so hard to relate.
1 star because I still love the products! Even thou the store experience in west valley fair in san jose ca was awful!
1st, The guy by the door doesn't greet you when u come in.  2nd, You have to approach a salesrep to get help even thou they are just standing and watching people
walk by. 3rd, and when you get help they get all snotty, be careful on question you ask they will
Make u feel " duh, you're clueless about LV, I see". 
I can keep going with all the complaints but this is taking so much of my time now. If these rude LV employees are making out of commissions as I've heard,  I'm
sorry to say but maybe they don't deserve anything more than a minimum wage. Poor customer service!  To LV employees, you guys are just salesrep so don't act like
all snotty, do your job and sell your product!
Great customer service! The manager and all the workers are really attentive and helpful. The bad thing about this store is it tends to get really busy and I hate
waiting to be helped. There are only so many laps around the store I can take before actually wanting a sales person to help me.

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I believe it was a Friday when I came in it was quite busy. While I was looking around a young lady name Christine asked if i needed help. She had a soft friendly
voice & smile.

I was originally going to buy 2 purses 2 wallets & 1 mens wallet.  I ended up with 2 purses & 1 wallet. Christine was really nice & helpful & very patient she was
aware of my purchasing just the 2 wallets & 2 purses. But when I got to the register I found out from another sales associate that I would only be able to purchase
1 big & 1 small item.

During this time they had a policy out that you couldn't purchase 2 big items. It had to be one big & one small. Meaning one purse and one wallet or any other
smaller item.
I had to pull out money to purchase my bff's purse. I could have gone there the next day to purchase the wallet but I had work. Anyways this was just so odd to me.

The next time i came here. I mentioned this & the lady told me that they don't have that policy no more. Keep in mind this was just a few months back. I purchased a
purse and a bracelet.

Anyways this place would have gotten a 4 or 5 star if i was able to purchase what i wanted the first time. The second time. I was in work uniform no one acknowledge
me or helped me. I was the one to ask for help. Lame
Only shopped here once, even though I always peek in when walking by.
I came in looking to get something as a graduation gift for my friend.

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I walked in today with my mom to shop around. No greeting, got stared down by the security guard, and actually had to search for a sales associate to help me with a
purse I was interested in.

This location also doesn't carry much of anything; only a few bags from each collection. They don't even have any of the basic stuff, like a strap I was looking to
replace a while back, even though they really should've.
The stars are only for Tania.

I am a frequent shopper at the San Francisco store.  But since we were in San Jose, I decided to browse around here.

No greeting.

It took 20 minutes for a salesperson to come up to me.  I had to go up to Tania after she helped another customer. 

I ended up spending money and got a purse I love. 

As for the service here, they failed.  I know I do not look rich, I'm not a white woman with fancy clothes.  I was in my chucks and a tank top...but I have money to
spend. 

Thank you Tania for not judging me! Kudos to you!
The first time I went here to buy my first LV I was dressed in a workout outfit.

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These are the things that they should have improved and done in that store:
1) Assign a staff in each corner to watch and stop customers when checking the purses and the prices.
2) Put a door so that customers know which part of the store  is off limits or better put a "DO NOT TOUCH" sign!
3) The store manager needs to be retrained so that he knows the right words to tell the customers when they complained (DO NOT USE THAT REASON AGAIN!)
4) Hire more friendly security person, at least smiling when approaching customers.
(You don't need to look so serious!)
5) You have to treat all your customers the same. Do not discriminate based on their looks, jewelry and clothing.

I am very disappointed visiting your store that day. Knowing LV carrying very expensive purses, I was expecting they have a high quality customer service and first
class treatment but it was not!
I would never again visit this location and will not recommend to anybody!
My visit ruined my Mother's day!
I purchased a few ties, a pair of sunglasses, a wallet, and a purse for my girlfriend here.  Every visit I am treated very well and the young lady who helped me the
last time was very attentive.
Terrible customer service. The employees here have some sort of a superiority complex and don't care to help you at all if you don't look like you're going to spend
any money. They have no manners and are not professional looking at all.

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Overall, worst shopping experience ever at this location. We then went to Stanford LV location and receive excellent customer service there.
I was at the store because my husband wanted to buy me a present for mother's day. We went inside the store and checking the purses (nobody greeted us). I saw bags
on  display rack at the right hand side of the store. I went to check one purse and was looking at the price when the security man approached me and told me that I
cannot go to that side.
I was offended, embarrassed and humiliated when the security guy approached me. There was a lady customer who heard the whole thing and smiled. My right as a
customer was violated because I am not allowed to check the price of your high end purses? I did not make a scene and immediately obeyed the guy and went to look
for the store manager.
When I complained and told the store manager how I felt, I got insulted too. He told me that the reason for not allowing customers on that side because the store
wanted to "PROTECT THE CUSTOMERS IN CASE THE PURSE WILL FALL".
That is not acceptable to me and that's a total bs!
I am not stupid to accept that reason!
I felt discriminated during my visit in your store. They treated their customers based on how they look and how they dress up?
My husband and I were only wearing simple shorts and I was wearing slippers but both of us are educated individuals and make descent money. Maybe they  thought I
cannot afford to buy their very expensive products!

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Not to mention, there was no greeting but constant glares everywhere. I seriously think employers here have superiority unless you carry a higher end purses such
as: prada, chanel, Hermes, etc or you dress like a filthy rich person.

Honestly if I can't afford LV, I wouldn't even bother stepping in and shop. The one in San Francisco definitely has better customer service than this store. Never
coming here again.
Finally decided to complete this review..

First of all, this zero star review is for the Asian female sales and the Asian male manager (whatever their name is..) Believe me, their attitude toward customers
will completely crush your shopping experience at LV. Horrible customer service just like other reviews stated.

To make the long story short, I bought a handbag as a gift for my GF, they gave me the handbag with a small box and DID NOT mention anything after I payed at the
register. After few days, we went back to see if we can change to a bigger size gift box, bottom line is if they refuse than it's fine for us. However, the young
Asian female sales started lecturing us that the handbag should never be store is the gift box etc, which this was NEVER mentioned when I purchased it from another
sales. We were insulted and asked nicely that is there anyway we could swap the gift box. She started yelling to us and became very annoying so we ask for the
manager. He came with a shit face and told us that "we give you what you are suppose to get" with a very rude manner. I was totally done at the moment and notice
them right away I am going to return the purchase. (While returning the Asian male manager was refusing some kind of repair service to another customer, along with
his bad manner.)